Refund Policy | Invoices.Delivery

Q: Who is eligible for a refund?

Only new accounts and first-time users are eligible for a refund. The 7-day refund window applies to your very first purchase on any plan (Basic, Professional, or Enterprise), whether monthly or yearly. Upgrades, renewals, and repeat purchases are not eligible for refunds.

Q: Can I get a refund on renewal or upgrade charges?

No. Renewals and plan upgrades are not eligible for refunds. The 7-day refund policy applies only to your initial first-time purchase. To avoid renewal charges, please cancel your subscription from your dashboard before the renewal date.

7-Day Money-Back Guarantee for New Accounts

Signing up for the first time? Try Invoices.Delivery risk-free. If you're not completely satisfied, get a full refund within 7 days of your initial purchase. No questions asked.

Compare plans and sign up or review the full Terms of Service before purchasing.

Our Promise to You

We believe in our product and want you to be 100% satisfied. That's why we offer a straightforward, hassle-free 7-day money-back guarantee for all new accounts and first-time users. Whether you choose the Basic, Professional, or Enterprise plan on a monthly or yearly cycle, you're covered. If Invoices.Delivery doesn't meet your expectations, simply request a refund and we'll process it promptly.

Important: This refund policy applies exclusively to your first-ever purchase. Plan upgrades, renewals, and repeat purchases are not eligible for refunds.

Refund Eligibility

To be eligible for a refund, you must meet all of the following criteria:

Be a new account or first-time user; this must be your very first purchase on Invoices.Delivery
Request the refund within 7 days of your initial purchase date
Have made the payment through our official payment processor (Stripe)
Provide the email address associated with your account

What's Covered

The following are eligible for a refund only for new accounts (first-time purchasers) within 7 days:

Basic Plan (Monthly): Full refund of the first month's payment
Basic Plan (Yearly): Full refund of the first year's payment
Professional Plan (Monthly): Full refund of the first month's payment
Professional Plan (Yearly): Full refund of the first year's payment
Enterprise Plan (Monthly): Full refund of the first month's payment
Enterprise Plan (Yearly): Full refund of the first year's payment

What's NOT Covered

Plan Upgrades: No refund is available when upgrading from one plan to another
Subscription Renewals: No refund for any renewal charges (monthly or yearly); cancel before the renewal date to avoid charges
Existing / Returning Users: Users who have previously held a paid account are not eligible for the 7-day refund
Refund requests made after 7 days of the initial purchase date
Accounts terminated or suspended for Terms of Service violations
Payments made through unauthorized channels or third parties
Chargebacks or payment disputes filed with your bank without first contacting us (see Chargeback Policy below)
Partial refunds for unused time on any plan (unless required by law)
Accounts with evidence of abuse, fraud, or violation of acceptable use policies
Currency conversion fees or bank processing fees charged by your financial institution

How to Request a Refund

Contact Us

Send an email to refunds@digitalguru.dev with your account email and reason for refund (optional).

Verification

We'll verify your purchase and confirm your refund eligibility within 24 hours.

Processing

Once approved, your refund will be processed within 3-5 business days.

Confirmation

You'll receive a confirmation email once the refund has been processed.

Refund Timeline

Stage	Time
Refund Request Review	Within 24 hours
Refund Processing	3-5 business days
Bank Processing	5-10 business days (varies by bank)

After Refund

Once your refund is processed:

Your account will no longer have an active paid plan and may be cancelled entirely
You will immediately lose access to premium features associated with the refunded plan
Your data (invoices, estimates, customers, products) will be retained for 30 days in case you decide to return
After 30 days, you may request permanent data deletion by contacting privacy@digitalguru.dev
Any invoices or estimates shared via public links will remain accessible unless you delete them before the refund

Chargeback Policy

We strongly encourage users to contact us directly for refunds rather than filing a chargeback with their bank. Filing a chargeback without first contacting us may result in:

Immediate suspension of your account pending investigation
Permanent ban from the platform if the chargeback is found to be fraudulent
Loss of eligibility for future refunds
Additional fees that may be passed on to you as permitted by law

If you have any billing concerns, please email refunds@digitalguru.dev and we will work to resolve the issue promptly. We respond within 24 hours and process legitimate refund requests within 3-5 business days.

Abuse Prevention

We reserve the right to refuse refund requests if we detect patterns of abuse, including but not limited to:

Repeated sign-up and refund cycles to gain unpaid access to paid features
Excessive data export followed by immediate refund requests
Use of the Service for its intended purpose for the full duration, then requesting a refund
Creating multiple accounts to exploit the refund policy

Refund approvals beyond the 7-day window are at the sole discretion of Digital Guru management.

Upgrades, Downgrades & Renewals

When you change your plan or your subscription renews:

Upgrades: No refund is available for upgrade charges. When you upgrade to a higher plan, this is not considered a first-time purchase and is therefore not eligible for the 7-day refund policy
Renewals: No refund is issued for renewal payments (monthly or yearly). To avoid future charges, cancel your subscription from your dashboard before the renewal date
Downgrades: No refund is issued for the current billing period. Downgrades take effect at the end of your current billing cycle, and you retain access to higher-tier features until then

Frequently Asked Questions

Who is eligible for a refund?

Only new accounts and first-time users are eligible. If this is your very first purchase on Invoices.Delivery, on any plan (Basic, Professional, or Enterprise), whether monthly or yearly, you can request a full refund within 7 days. No questions asked.

Can I get a refund after 7 days?

Refunds after 7 days are reviewed on a case-by-case basis at the sole discretion of Digital Guru, but are generally not available. We encourage you to thoroughly explore and test all features within the first 7 days.

Do I need to provide a reason for the refund?

No. Within the first 7 days, we offer a no-questions-asked refund policy for new accounts. However, constructive feedback helps us improve our service and is always appreciated.

Can I get a refund on renewal or upgrade charges?

No. Renewals and plan upgrades are not eligible for refunds under any circumstances. The 7-day refund policy applies exclusively to your initial first-time purchase. To avoid renewal charges, please cancel your subscription from your dashboard before the renewal date.

I'm a returning user. Can I get a refund?

No. If you previously had a paid account (even if you cancelled and are signing up again), you are not considered a first-time user and the 7-day refund policy does not apply.

How will I receive my refund?

Refunds are processed through Stripe and issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank.

What happens to my data after a refund?

Your data (invoices, estimates, customer records, products) is retained for 30 days after the refund in case you decide to return. After 30 days, you may request permanent deletion by contacting privacy@digitalguru.dev.

Contact for Refunds

To request a refund or ask questions about our refund policy:

Email: refunds@digitalguru.dev
Response Time: Within 24 hours

We Value Your Satisfaction

Your satisfaction is our priority. If you're experiencing any issues with the Service, please contact our support team first. We're often able to resolve concerns and help you get the most out of Invoices.Delivery before you consider a refund.

This Refund Policy is part of our Terms of Service. By making a purchase, you acknowledge and agree to this policy.

Support Email: support@digitalguru.dev